Customer Service Representative

at  Cummins Inc

DESCRIPTION

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
This is a Permanent contract working 37.5hrs Per week. Monday – Friday from 8.30am to 4.30pm (with the possibility of some hybrid working days after a period)
Salary is up to €44,000 depending on pervious skillset and experience.

In this role, you will make an impact in the following ways:

• Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Serves as first point of contact with customer to promote quality customer service and assist with directing technicians to the required location.
• Serves as the first point of contact with customer on the phone, developing positive relationships with key customers.
• Assesses customer’s needs and gathers pertinent information.
• Creates basic work orders in appropriate systems.
• Provides status updates to customers, as requested.

QUALIFICATIONS

To be successful in this role you will need the following:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint, and Outlook)
• Knowledge of SAP would be preferred.
• Team focused and enthusiastic about customer support.
• Working in a challenging and demanding environment, being adaptable.

Job SERVICE
Primary Location Ireland-Leinster-Dublin-Ireland, Dublin, DBU North Business Park
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 18, 2024, 9:40:25 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Relocation Package Ineligible
Req ID: 2400039X

In this role, you will make an impact in the following ways:

• Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Serves as first point of contact with customer to promote quality customer service and assist with directing technicians to the required location.
• Serves as the first point of contact with customer on the phone, developing positive relationships with key customers.
• Assesses customer’s needs and gathers pertinent information.
• Creates basic work orders in appropriate systems.
• Provides status updates to customers, as requested

To be successful in this role you will need the following:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint, and Outlook)
• Knowledge of SAP would be preferred.
• Team focused and enthusiastic about customer support.
• Working in a challenging and demanding environment, being adaptable