Customer Service Representative

at  Danfoss

JOB DESCRIPTION

Danfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency. We are truly passionate about investment, and innovation, as we continue to support our customers’ journey towards a greener and lower-carbon future.
As we continue our mission to further support our customers across Norway we are now seeking to recruit a motivated and enthusiastic Customer Service Representative to join our team based at our Norwegian Customer Service center in Sandvika, conveniently located circa 15 minutes from Oslo.
As our new Customer Service Representative you’ll form part of our Northern Europe Customer Service organization, and play a real part in delivering a first-class service to our customers across Norway.

BACKGROUND & SKILLS

To thrive in this role, we would expect you to demonstrate:

• A strong customer service mindset, and ability to communicate at all levels with customers and stakeholders.
• Ability to use a variety of IT tools and systems, and adapt to new systems (full system training and support will be offered).
• Proficiency in both Norwegian and English (written and spoken).
• A “team player” mindset with a desire to achieve collective targets.
• Proactive approach and a genuine enthusiasm for dealing with people and providing solutions.
• Ability to work well under pressure and work to deadlines with a high degree of accuracy.
• Ability to manage multiple tasks and prioritize accordingly.
• Willingness to develop yourself further to ensure best in class performance.

Previous experience of working in Customer Service environment or with similar tasks in sales & distribution or logistic context will help you get started, but it’s not mandatory. Beneficial would be SAP and/or SalesForce experience, but full support and training on these systems will be given.
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

JOB RESPONSIBILITIES

Duties will include, but are not limited to the following:

• Responsible for the end-to-end customer experience
• Identify, investigate, and resolve logistic issues and complaints
• Ensure timely response and quality resolution of inquiries
• Keep a close dialogue with customers to understand their needs and expectations
• Be proactive and ensure we are staying ahead of our customers’ needs
• Cooperate with other team members/departments/functions in our company
• Ability to prioritize your daily tasks

To thrive in this role, we would expect you to demonstrate:

• A strong customer service mindset, and ability to communicate at all levels with customers and stakeholders.
• Ability to use a variety of IT tools and systems, and adapt to new systems (full system training and support will be offered).
• Proficiency in both Norwegian and English (written and spoken).
• A “team player” mindset with a desire to achieve collective targets.
• Proactive approach and a genuine enthusiasm for dealing with people and providing solutions.
• Ability to work well under pressure and work to deadlines with a high degree of accuracy.
• Ability to manage multiple tasks and prioritize accordingly.
• Willingness to develop yourself further to ensure best in class performance