Customer Service Representative

at  Emergent

• Full time permanent role starting May 13
• Variety of shift patterns are available
• Work from the comfort of home- Be based anywhere in NZ!
  Our client is looking for Customer Service Representatives who are passionate about providing an exceptional customer experience. In this role, you’ll utilize your exceptional communication skills to engage with a diverse range of individuals, from customers to technical experts. You’ll strive to provide customers with a resolution and a positive experience.
  In return, you’ll be working in a friendly, knowledgeable, and down-to-earth team with fantastic leaders. You will be given full training and will have ongoing assistance and support.

Responsibilities: As a Customer Service Representative, your day-to-day duties will include:

• Managing customer inquiries via telephone, email, and web chat.
• Handling inquiries related to our products, offering sales support, troubleshooting product issues, and scheduling service technicians as needed.

TO BE SUCCESSFUL IN THIS ROLE YOU NEED:

• Previous customer service call center experience of 1-2 years preferred
• A confident and friendly communication style
• Patience and a passion for problem-solving
• The ability to remain calm under pressure
• A reliable fiber internet connection and a quiet home setup for remote work

Responsibilities: As a Customer Service Representative, your day-to-day duties will include:

• Managing customer inquiries via telephone, email, and web chat.
• Handling inquiries related to our products, offering sales support, troubleshooting product issues, and scheduling service technicians as needed