Customer Service Representative for the UK Market

at  MEDIAFIX GmbH

ABOUT US:

Join the leading company in the digitisation of analogue photos and films. Help us preserve memories while honouring your customer service skills with a forward-thinking employer.
Are you a native speaker of English (preferably British English) and have a passion for delivering outstanding customer service? If so, we would like to hear from you! We are looking for a part-time Customer Service Representative to support our UK market. You will primarily handle inbound and outbound communications with our British customers. Additional language skills are a plus, enabling you to assist customers in German, Dutch, or French as well.

QUALIFICATIONS:

• Professional Attitude: Friendly, attentive, and customer-focused.
• Efficient Work Style: Ability to work quickly and efficiently without compromising quality.
• Communication and Team Skills: Strong communication skills and a team-oriented mindset.
• Responsibility and Initiative: Proactive and responsible in handling customer service tasks.
• Telephone Stamina: Ability to remain focused and courteous during extended phone interactions.
• Language Proficiency: Fluent English (native level); German skills (minimum B1).
• Experience and Skills: Previous experience in customer service or sales, ideally with a commercial background. Motivated individuals from other fields are also welcome to apply.

• Outbound Customer Service: Engage proactively with customers who have expressed interest in our digitisation services.
• Inbound Customer Service: Respond to customer inquiries professionally via phone, email, or chat.
• Sales of Additional Services: Provide advice and sell supplementary services to enhance the quality and value for our customers.
• Support for Access Points: Acquire new partners in the UK and provide training on our processes.
• Business Customer Support and Quotation: Prepare customized quotes for our business clients in the UK.
• Complaint Management: Assist in managing and resolving complaints from UK customers.