Customer Service Representative

at  Foundever

CUSTOMER SERVICE ADVISOR

Salary - Minimum 7500 per Month Plus Medical & Pension.
Location - Waterfront Cape Town.
Working Pattern - 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times
Contract Type - Permanent
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments

WHAT WE DO FOR YOU TO ACHIEVE THIS

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.
You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

YOUR PROFILE & EXPERIENCE

To join our team we are looking for people with a minimum of 1 years experience working in a Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.

THE ESSENTIAL SKILLS WE ASK FOR ARE

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
• Empathy: the ability to understand and relate to the customer’s perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous: Knowledge of customer service best practices and call centre technology.
• Education: Minimum Grade 12.
• Background: A clear criminal background and credit check.

WHAT YOU’LL BE DOING

We work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.

KEY RESPONSIBILITIES

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:

• Listening to customer concerns and providing information, answers, or responses.
• Obtaining and correctly capturing of customer information.
• Reviewing and making changes to customer accounts where applicable.
• Keeping records of customer interactions.
• Ensuring customer satisfaction.