Customer Service Representative - Full Time – Ottawa

at  OMS Royal Drugs

Purpose:
As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.
Location: Ontario Medical Supply (OMS) – Ottawa, ON
Reports to: Manager, Customer Experience
No. of Positions: 1

• Process client orders for service, equipment, supplies, oxygen, and pharmaceuticals, including rentals; orders are received by phone, email, or fax
• Process direct client payments
• Issue client billings
• Process third party billings (various payers)
• Maintain proper documentation for third party billing purposes
• Address the matter of overdue account balances, organize call schedule, arrange payment plans
• Attend to clients, and resolve client concerns by phone, email, and in-person
• Identify and action opportunities to improve client service
• Create / maintain client contacts and customer cards and validate information with customers as required
• Generate various reporting for internal service team
• File service orders upon completion
• Provide assistance in ensuring rental equipment is returned
• Process inventory orders as needed
• Prepare parts requests and conduct follow up as needed
• Prepare quotes as neede