Customer Service Representative

at  GFL Environmental

GFL Environmental is looking for a Customer Service Representative to join our team in Victoria, British Columbia!
The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

REQUIREMENTS:

• One (1) to Two (2) years customer service call center experience preferred.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess excellent data entry, organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly, answer calls, provide customer service, resolve customer issues.
• Generate call-in work orders for drivers.
• Run credit checks on new customers.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.