Customer Service Representative

at  Global Water Solutions

Global Water Solutions is looking for a Customer Experience Representative to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a team player and result-driven professional with a forte to build relationships with customers and keep them informed of their orders at every step, while also being responsible for the order process and more. If you have a proactive and detail oriented attitude and enjoy interacting with people in an internationally growing company with flat organization and amazing colleagues, we are keen to hear from you!
At GWS, you will have global exposure with a dynamic and friendly environment. We foster a fair and achievement-oriented work culture, where employees are highly valued and motivated, encouraged to explore the full potential of their skillsets and grow further. Being a people-oriented organization, GWS nurtures a flexible, engaging, collaborative and yet challenging and autonomous work environment with hybrid and remote working options.
If you feel your profile matches our requirements, please send us your application following the process below. The Customer Experience Representative will be based in our office in Contern, Luxembourg.

Your Responsibilities would be:

• Taking care of the after sales process for an assigned group of European customers;
• Communicating with customers, vendors, freight forwarders and colleagues around the world daily;
• Processing inquiries and orders, ranging from entering orders in our ERP system (NetSuite) to the successful delivery of our high-quality products;
• Working together with our vendors to ensure a smooth processing of the orders from our customers;
• Working closely with our sales managers to provide the best service to our customer by understanding their needs and identifying sales opportunities;
• Becoming the first point of contact for our customers. Being able to answer any question or forward them to the responsible person within our organization;
• Guided by our Sales Managers, making outbound calls to potential customers and following up on leads as well as the improvement of the office showroom coordinating the Sales;
• Taking over some administrational tasks of the local office in Luxembourg;
• Assisting the advancement and maintenance of our database of current and potential customers thereby contributing to the further growth of the company.

YOUR RECRUITING EXPERIENCE:

• The HR team will carefully review your application (CV and cover letter) and will come back to you within 2 weeks in either way (please check your email);
• In case your profile is reflecting our requirements, the HR team will set up an initial phone/video call interview of 30 minutes;
• If the HR interview is positive, you’ll be invited to the second interview with the Global Pricing and Sales Support Manager;
• We reserve the eventuality to plan a conclusive third and last interview in the Luxembourg office with the EMEI Director in case this step is not needed, we always check your reference;
• If you have passed all these steps, congrats and well done, we are ready and enthusiast to welcome you
  Last but not least, if you’re curious to learn more about our products, check the company website and LinkedIn page below. We are looking forward to meeting you!
  Global Water Solutions - Where Water Gets Better
  LinkedIn

• Taking care of the after sales process for an assigned group of European customers;
• Communicating with customers, vendors, freight forwarders and colleagues around the world daily;
• Processing inquiries and orders, ranging from entering orders in our ERP system (NetSuite) to the successful delivery of our high-quality products;
• Working together with our vendors to ensure a smooth processing of the orders from our customers;
• Working closely with our sales managers to provide the best service to our customer by understanding their needs and identifying sales opportunities;
• Becoming the first point of contact for our customers. Being able to answer any question or forward them to the responsible person within our organization;
• Guided by our Sales Managers, making outbound calls to potential customers and following up on leads as well as the improvement of the office showroom coordinating the Sales;
• Taking over some administrational tasks of the local office in Luxembourg;
• Assisting the advancement and maintenance of our database of current and potential customers thereby contributing to the further growth of the company