Customer Service Representative

at  Hireget

REQUIREMENTS:

• High school diploma or equivalent.
• Proven customer service experience, preferably in a call center.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using computers and navigating software applications.

• Respond promptly to customer inquiries via phone, email, chat, or social media channels.
• Provide accurate information and assistance to customers regarding product features, pricing, availability, and order status.
• Resolve customer issues and complaints in a professional and empathetic manner, escalating complex issues to appropriate teams as needed.
• Process orders, returns, exchanges, and refunds according to company policies and procedures.
• Keep accurate records of customer interactions and transactions using CRM software or other systems.
• Identify and escalate priority issues or trends affecting customer satisfaction to management.
• Collaborate with other departments, such as sales, logistics, and technical support, to address customer needs and inquiries.
• Stay updated on product knowledge, company policies, and industry trends to provide informed assistance to customers.
• Continuously seek opportunities to improve customer service processes and procedures.