Customer Service Representative - HVAC/Plumbing/Electrical

at  Gene Johnson

Overview:Ready to Trade Doubt for Direction in Your Career? Join Gene Johnson’s Top Tier Team!
Looking to trade up to a better opportunity? If you’re seeking a career-focused opportunity with competitive wages and the stability of a trusted local brand, look no further than Gene Johnson Plumbing and Heating. Gene Johnson is looking for a Customer Service Representative to join our amazing team.

Join our dedicated team and benefit from a range of perks, including:

• Competitive Earnings: Compensation from $19-$21/hr
• Earn up to an extra $300 a week through our performance-based bonus program!!
• Comprehensive Benefits: Medical, dental, vision, group life, HSA, matching 401k, and more.
• Professional Development: Ongoing training and growth opportunities
• Work-Life Balance: Paid holidays and vacations

• Answer, direct, support, and resolve incoming calls with customers and service techs
• Outbound calls to existing clientele to schedule maintenance and other services.
• Schedule, review, and confirm incoming appointments for service, repair, plumbing, sales, etc.
• Track customer interactions and transactions using organized, effective, and concise documentation within the customer database
• Schedule and dispatch field team members to qualified jobs
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What You’ll Bring:*

• Excellent phone skills
• HIGH proficiency in typing skills and attention to detail
• Exceptional interpersonal and communication skills
• Ability to juggle multiple tasks in a fast-paced work environment
• Able to navigate multiple applications and systems while on the phone with customers, entering data and completing all required entries prior to finishing the call
• Any type of construction/dispatch computer system software is also helpful.
• Service Titan a MAJOR PLUS!
• Bi-lingual a plus!

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Who We Are:*
At Gene Johnson we blend a small business feel with the benefits of a large and stable organization. Our hard-working teams contribute to the company’s success and are rewarded with ongoing training, full benefits, a 401k match, and competitive compensation.
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Apply Today!*
We’re an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Job Type: Full-time
Pay: $19.00 - $21.00 per hou