Customer Service Representative - Korean Speaking

at  people2people

THE COMPANY:

Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Experience department based at the Sydney Olympic Park Office. The primary function of the role is to manage customer enquiries and complaints in relation to product or service failures purchased through Online Store and Retailer and provide appropriate remedy & support in accordance with company policy and adherence to Australia Consumer Law. This role is dedicated point of contact for managing Korean customers and their claims. This role requires an individual to work 4 days in the office and 1 day work from home on a 12 month fixed term contract.

• Main point of contact for Korean speaking customers wishing to speak in Korean to a Samsung representative.
• Managing Customer warranty claims and complaints in relation to product failures, delivery issues, payment issues in relation to products purchased from Samsung Online Store.
• Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
• Answering inbound calls direct from customers and contact centre in relation to queries related to Ecommerce issues.
• Liaising with logistics and service partners to trace deliveries, returns and assessments.
• Following up with customers on failed payments for online orders and wrong orders.
• Creating adhoc reports in relation to failed payments and summary of pending issues.
• Successfully handle complaints and irate customers