Customer Service Representative L2 (Brazilian Portuguese & English)

at  SupportNinja

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Salary: $3,651,900
Schedule: 5AM-2PM EST, Monday - Friday
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

WHAT ARE THE REQUIRED QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE?

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 1 year of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM preferred
• Proficient in using computers and various software applications

Please refer the Job description for details