Customer Service Representative

at  Little River Medical Center Inc

POSITION SUMMARY

Under the direct supervision of the Front Office Supervisor the Customer Service Representative is responsible for front office day-to-day activities including answering phones, scheduling appointments, registration of patients, collection of patient payments, filing charts, pulling charts for lab and x-ray reports and other customer service representative duties as requested.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School diploma or GED.
• Customer Service Experience
• Bilingual English/Spanish is a plus but not required.

• Greets patients, staff and visitors in a pleasant, professional manner.
• Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public.
• Daily appointment scheduling, answers incoming calls, makes patient appointment reminder calls, retrieval of medical records.
• Maintains a neat/well organized work area. Responsible for maintaining an adequate amount of supplies.
• Files charts on a daily basis. Pull charts for the next day.
• Keep medical records room and front office in neat order.
• Registers and/or updates patient demographic information into the patients account system on a daily basis.
• Enters patient encounter data (charges) into the patient accounting system at the end of the patient visit on a daily basis.
• Collects and enters patient payments.
• Maintains an accurate daily patient activity report which includes a record of scheduled, no-show, re-scheduled and canceled patient appointments and provides a monthly activity report to the supervisor.
• Reconciles, on a daily basis total charges and total collections entered to the patient accounting system to actual cash collection and patient encounter forms, and prepares daily bank deposit.
• Certification and/or re-certification of patients who qualify for sliding fee (SFS) based upon established criteria.
• Ability to display flexibility as patient flow changes.
• Attends all in-service training as required.
• Maintains patient confidentiality at all times.
• Maintains Center confidentiality and Code of Compliance per policy