Customer Service Representative - Mandarin speaking - Temp role

at  Robert Half

Melbourne, Victoria, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate04 Jul, 2024USD 33 Hourly05 Apr, 20241 year(s) or aboveCustomer Service,Financial ServicesNoNo
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Description:

Exciting role within the financial services as a Bilingual Customer Service Representative. Showcase your English and Mandarin skills.

SKILLS & EXPERIENCE

  • Proficient in English and Mandarin language
  • Demonstrates a strong interest in financial services
  • 1-2 years of customer service or call centre experience
  • Collaborative team player
  • Exhibits calm demeanour, adept at handling complaints

Responsibilities:

ABOUT THE ROLE

As a bilingual Customer Service Representative fluent in Mandarin and English, you will handle general enquiries and account applications and collaborate with the Sales team to ensure client satisfaction.

DUTIES

  • Respond to client inquiries via email, live chat, and phone professionally and promptly.
  • Handle new account applications and client onboarding processes.
  • Database management, updating existing accounts based on client requirements.
  • Collaborate with Sales Team to fulfill client needs.
  • Offer comprehensive client support, covering technical, operational, and trading aspects.

REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Outsourcing/Offshoring

Accounts / Finance / Tax / CS / Audit

Customer Service

Graduate

Proficient

1

Melbourne VIC, Australia