Customer Service Representative (Marketplace) - Remote
at Motion Global
Work from Home, , Philippines -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Aug, 2024 | Not Specified | 15 May, 2024 | N/A | English,Google Sheets,Availability | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS
- Basic knowledge of MS Excel and Google Sheets
- Channel Advisor is a plus
- Strong desire to grow their career really fast
- Fluency in verbal and written English
- Customer service experience is preferred
- Excellent time management and documentation skills
- Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)
- Strong communication and collaboration skills are a must
- Eager to learn and ask questions to further their knowledge
- Self-motivation is essential, with an ability to take initiative without constant supervision
- A positive attitude is valued, contributing to a supportive and constructive work environment
Responsibilities:
- Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).
- Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications.
- Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.
- Manage inventory in own warehouse as well as in marketplaces warehouses, e.g., FBA
- Plan and execute marketing initiatives across different platforms and channels.
- Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.
- Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Customer Service
Graduate
Proficient
1
Work from Home, Philippines