Customer Service Representative

at  Metal Works Inc

JOB SUMMARY

Responsible for processing customer orders, inquiries, invoicing, and accounts receivable/cash receipts.

• Processes telephone, faxed and emailed orders from customers.
• Issues RMA (to customer) and Receiver (to shipping). Once item has been returned to appropriate department, Receiver paperwork is forwarded to CSR for appropriate disposition.
• Issues Credits to Customers as authorized by the CEO
• Assist collections for delinquent accounts.
• Completes other tasks and or assignments as required by management.
• Responsible for the quality and accuracy of own work.
• Complete job requirements & tasks in accordance with documented procedures & processes.
• Adherence to the Company?s Personnel Policies & Procedures

KNOWLEDGE/SKILLS

Ability to use the computer and small office machines.
Ability to read and follow written and or verbal instructions.
Good communications and interpersonal skills.
Maintains accurate and completed records.

PHYSICAL REQUIREMENTS

Lifting capabilities 1-2 lbs repeatedly with maximum lifting of 10 lbs.
Range of Motion: Sitting, bending, walking, standing

EDUCATION AND OR EXPERIENCE

Associates Degree in Business and or Accounting or equivalent experience.
Nothing in this job description restricts management?s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management?s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

• Processes telephone, faxed and emailed orders from customers.
• Issues RMA (to customer) and Receiver (to shipping). Once item has been returned to appropriate department, Receiver paperwork is forwarded to CSR for appropriate disposition.
• Issues Credits to Customers as authorized by the CEO
• Assist collections for delinquent accounts.
• Completes other tasks and or assignments as required by management.
• Responsible for the quality and accuracy of own work.
• Complete job requirements & tasks in accordance with documented procedures & processes.
• Adherence to the Company?s Personnel Policies & Procedure