Customer Service Representative

at  Mier Temporary Staffing

MIER TEMPORARY STAFFING IS HIRING!

Our client in Calgary is actively looking for a Customer Service Representative to join their team.
Title: Customer Service Representative

JOB DESCRIPTION

Responsibilities:

• Manage the Case Queue in Sales Force (create new cases, close cases)
• Call and process electronic or telephone orders (E orders, Pre-call)
• Phones/Customer Service – includes Pre-call
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Manage the No-Buy list
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds
• Additional responsibilities as requested

Qualifications:

• High School Diploma required. Associates Degree preferred.
• 3-5 years of work experience preferred.
• MS Office Experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required

If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted

• Manage the Case Queue in Sales Force (create new cases, close cases)
• Call and process electronic or telephone orders (E orders, Pre-call)
• Phones/Customer Service – includes Pre-call
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Manage the No-Buy list
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds
• Additional responsibilities as requeste