COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

We are currently seeking enthusiastic individuals who are passionate about customer service to join our team as Customer Service Representatives. In this role, you will be responsible for handling inbound calls and resolving a wide range of complex customer issues. These calls may include order inquiries, warranty replacement requests, post-sale customer service inquiries, and service/repair requests.

As a Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Here are some of the key activities you will perform in this role:

• Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone calls, ensuring a positive customer experience.
• Customer Issue Resolution: Address a wide range of customer concerns, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests. Use your problem-solving skills to find effective solutions.
• Product Knowledge: Gain a deep understanding of Motorola’s products, services, and solutions to provide accurate and reliable information to customers.
• Troubleshooting: Utilize your technical knowledge to diagnose and troubleshoot issues with printing equipment, computers, and other related devices, helping customers resolve their problems efficiently.
• Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
• Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
• Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

These activities are crucial in providing excellent customer service and maintaining strong relationships with our customers. As a Customer Service Representative at Motorola, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of the company.

• The ideal candidate for this position possesses the following qualities:
• Excellent service attitude, with a focus on providing exceptional customer experiences.
• A strong team player, who works well in a collaborative environment.
• Effective communication skills, both verbal and written.
• Knowledge and skills to provide telephone support, including diagnosing failures in printing equipment and computers.
• Ability to provide support to staff via telephone as a Customer Service Representative.
• A desire to learn new technology and grow professionally.

At Motorola Solutions, we offer a supportive and inclusive work environment, along with opportunities for training and development.

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BASIC REQUIREMENTS

• Fluent in English (spoken and written).
• Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
• 1 year of work experience.
• Full-time availability.
• Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte esq. Ave Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa).

TRAVEL REQUIREMENTS

None

As a Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Here are some of the key activities you will perform in this role:

• Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone calls, ensuring a positive customer experience.
• Customer Issue Resolution: Address a wide range of customer concerns, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests. Use your problem-solving skills to find effective solutions.
• Product Knowledge: Gain a deep understanding of Motorola’s products, services, and solutions to provide accurate and reliable information to customers.
• Troubleshooting: Utilize your technical knowledge to diagnose and troubleshoot issues with printing equipment, computers, and other related devices, helping customers resolve their problems efficiently.
• Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
• Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
• Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns

These activities are crucial in providing excellent customer service and maintaining strong relationships with our customers. As a Customer Service Representative at Motorola, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of the company.

• The ideal candidate for this position possesses the following qualities:
• Excellent service attitude, with a focus on providing exceptional customer experiences.
• A strong team player, who works well in a collaborative environment.
• Effective communication skills, both verbal and written.
• Knowledge and skills to provide telephone support, including diagnosing failures in printing equipment and computers.
• Ability to provide support to staff via telephone as a Customer Service Representative.
• A desire to learn new technology and grow professionally