Customer Service Representative

at  Nepean Building and Infrastructure

ABOUT US

NEPEAN Building & Infrastructure (a division of NEPEAN™) represents iconic brands - Galintel®, Weldlok® and Galserv® which services industries across Civil, Architectural, Mining, Construction and Galvanising.
Over the last 40 years, Galintel has proudly produced lintels that are smarter, stronger and more durable right here in Australia. With a growing product range, innovation and quality remains the top priority.

OUR OPPORTUNITY

Galintel is currently looking for an enthusiastic Customer Service Representative to become the first point of contact for all internal and external customer inquiries. This position is a full-time permanent role, based in Narellan NSW.

Duties will include:

• Providing support for all intercompany queries, orders, logistics and all other aftermarket export orders.
• Prioritising jobs and ensuring effective communications at all times.
• Attend customer service calls and queries within required SLA time frames.
• Work within a team environment to ensure all customers have weekly expedite updates.
• Communication between internal departments and stakeholders, ensuring effectively collaborations amongst colleagues.

We are open to a range of experience levels and are committed to supporting junior candidates where necessary.

• Providing support for all intercompany queries, orders, logistics and all other aftermarket export orders.
• Prioritising jobs and ensuring effective communications at all times.
• Attend customer service calls and queries within required SLA time frames.
• Work within a team environment to ensure all customers have weekly expedite updates.
• Communication between internal departments and stakeholders, ensuring effectively collaborations amongst colleagues