Customer Service Representative, Nights, Burr Ridge

at  The University of Chicago Medicine

Job Description:
Be a part of a world-class academic healthcare system at UChicago Medicine as a Customer Service Representative at our Burr Ridge Call Center. Please note this position will be located in Burr Ridge. In this role you will respond to calls and paging requests to support normal operations of the hospital system. Our call center team prides itself on fostering a team-oriented work environment while delivering the highest standard of customer service.
In this role, the Customer Service Representative answers calls professionally and courteously as they work on the UCH Call Center console and transfers calls to the appropriate destination. The CSR recognizes emergency, life threatening, and high priority calls and situations, and responds rapidly according to prescribed procedures. The CSR also provides paging services (overhead and ‘beeper’), and messaging functions. S/he will address callers’ concerns and provide correct information and directions.

REQUIRED QUALIFICATIONS:

• A complete high school diploma or equivalent from an accredited educational body
• Excellent interpersonal skills and ability to work cooperatively in a team environment
• Ability to sit for long periods of time and maintain composure under stressful and/or emergency conditions
• The physical and mental dexterity to function at a console
• 3 or more years of experience using telecommunications systems equipment
• Familiarity with database entry and applications

PREFERRED QUALIFICATIONS:

• Familiarity with medical terminology
• Working knowledge and experience using personal computers and the Microsoft Windows applications

Please refer the Job description for details