Customer Service Representative - NSCC

at  AA New Zealand

ABOUT YOU | MŌU

• A people person with proven customer service experience who is passionate about helping customers
• Has the ability to remain calm and de-escalate situations when required
• Excellent communication, listening, and reasoning skills
• Strong organisational and computer skills
• Able to commit to 3 weeks of full time training starting on the 27th of May

What We Offer | Ngā āhuatanga kei a mātou

• An extra day of leave to celebrate your birthday!
• Ongoing support from your team and leaders who have been in your shoes previously
• Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun
• Monthly massages in the office to help you relax
• Annual salary reviews and KiwiSaver employer contributions

As a part of our 2022 CRM Contact Centre award-winning team that’s based on the North Shore, you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

• Assist members and non-members with their enquiries relating to AA Roadside assistance, battery service and AA membership
• Identify the caller’s needs and proactively find a solution for them
• Refer and promote products and services that meet the customer’s needs