Customer Service Representative (On-Site)-Telecommunications

at  Concentrix

Job Title:
Customer Service Representative (On-Site)-Telecommunications
Job Description
Job Description Summary
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
Job Description

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Minimum of 1 year customer service experience
• This position is a train onsite with the option to work from home after training
• Completion of High School or equivalent
• Available to work FT Mon-Sat 8am-11pm AST and Sun 10am-9pm AST
• Background clearance
• Complete/pass a language assessment (English), typing test, PC navigation
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Available to complete 8 weeks of training

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative at Concentrix, you will:

• Resolve technical issues
• Resolve billing enquiries
• Provide offers targeted for wireless/cable/internet services
• Change plans
• Follow client policy/process/procedures
• Ensure first call resolution and customer satisfaction
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Minimum of 1 year customer service experience
• This position is a train onsite with the option to work from home after training
• Completion of High School or equivalent
• Available to work FT Mon-Sat 8am-11pm AST and Sun 10am-9pm AST
• Background clearance
• Complete/pass a language assessment (English), typing test, PC navigation
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Available to complete 8 weeks of trainin

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Opportunities for performance incentives, commissions
• Perks and benefits- 40% off your wireless services after 6 months employment
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• The opportunity to shine in and grow your career with clear paths for development – We invest in you! In fact, 100% of our team leaders were promoted from withi