Customer Service Representative

at  OTC Industrial Technologies

Pay Range: $18.27 - $42.45
AIP is looking for a Customer Service Representative to join our team in Lexington, KY!
As a Customer Service Representative you will be the primary contact for customers, ensuring superior service by managing inquiries, orders, complaints, and returns, and following up for resolution.

WHO WE ARE:

Advanced Industrial Products (AIP) opened in 1978 in Central Ohio and has grown to be a premier factory automation and robotics distributor. We are an industrial equipment distributor for power transmissions, electrical, bearings, automation, and fluid power products. We specialize in offering top-of-the-line brands of industrial products. Our industry knowledge, product offering, and project services allow us to tackle any job big or small. We specialize in offering top-of-the-line brands of industrial products. For the past 40 years, Advanced Industrial Parts has been serving the industrial product needs of Central Ohio, Kentucky, West Virginia, Tennessee, and Alabama. AIP is now part of OTC Industrial Technologies, particularly the Industrial Automation & Finishing group. To learn more about OTC, CLICK HERE

• Customer Service and Order Management: Serve as the primary contact for customers, ensuring superior service through timely processing and communication of inquiries, orders, complaints, returns, and corrections. Follow up to ensure issue resolution and customer satisfaction.
• Technical and Product Knowledge: Acquire and maintain specialized knowledge about products, applications, and the SX.e distribution software to effectively handle exceptions, substitutions, allocations, and special problems.
• Vendor and Supplier Coordination: Develop and maintain a list of suppliers, negotiate pricing, generate purchase orders, track deliveries, and manage material returns. Utilize vendor portals for efficient information gathering and communication.
• Team Collaboration and Support: Work cooperatively with colleagues, offering assistance when needed, troubleshooting shipment and product-related issues, and ensuring smooth operations within the team.
• Sales and Management Support: Gather and provide necessary information to the sales and management teams, including maintaining accurate customer sales orders and communicating any order issues with the Accounting Department. Perform additional tasks as assigned.