Customer Service Representative - Outsourcing

at  Autolux Ltd Rapid City Transport

Position: Customer Service Representative-Outsourcing
Type: Full Time – Permanent: 9:00 to 6:00pm Monday-Friday
Location: 970 Brock Rd, Pickering

POSITION QUALIFICATIONS:

• High school diploma or equivalent (GED)
• Minimum of 1-3 years dispatching experience considered an asset
• Excellent verbal and written communication skills
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
• Flexible to work 42.5 hours a week between the hours of 9:00am to 6:00pm Monday-Friday
  Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.

• Receive and dispatch orders in a timely manner
• Prioritize messages and calls according to urgency and importance
• Maintain a comprehensive record of communication
• Enter data in computer software and maintain logs and records as requested
• Address problems and requests by transmitting information or providing solutions
• Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule
• Provide drivers information regarding orders, traffic obstacles and other requirements
• Outsourcing of services in the most effective manner to meet daily requirements
• Communicate with drivers to remind of proper vehicle conditions and defensive driving
• Initiate action to improve performance
• Coordinate with internal departments as required