Customer Service Representative
at people2people
Parramatta, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Jun, 2024 | Not Specified | 25 Mar, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, is a world renowned global organisation, and are looking for experienced, passionate and dedicated customer service professionals.
Responsibilities:
THE ROLE
As a case manager, you are responsible to study the end-to-end details of your cases, identify the best solutions that satisfies both your customers and the brand, and work with your customers to complete the solution.
YOUR KEY RESPONSIBILITIES:
- Managing Customer warranty claims and complaints
- Liaise with internal teams to reach swift resolutions
- Manage and submit refunds, returns and replacements
- Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
- Working through your allocation on a daily basis and close as many cases as possible
- complete all training material on processes, systems and policies
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Parramatta NSW, Australia
