Customer Service Representative

at  Quaker Houghton

Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations.
The Customer Service Representative team plays an essential and value-adding role by acting as the heart of our operations. Join a team where supporting each other is part of the culture, in a company where customer success is our own.
Tasks

What will you do?

• Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as: SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals.

Requirements

What are we looking for?

• Experience: At least 1 year experience in a similar role in a team environment.
• IT knowledge: Proficient in Microsoft Word, Excel and Outlook.
• Languages: English professional level spoken and written is a must.
• Based in reasonable commuting distance to Trafford Park, Manchester.

SOFT SKILLS:

• Customer oriented with good prioritization skills.
• Strong communication skills both verbal and written.
• Ability to work at all levels within the business.
• Good organizational skills with the ability to work to tight timescales.
• Results focused and the ability to take ownership of tasks

Benefits

• Hybrid schedule : Monday to Friday - 3 days office / 2 days home
• Attractive Wellbeing, Sustainability, Global Giving, Women Inclusion & other Diversity programs.
• Onboarding training plus continuous on-the-job learning and development programs as part of our QH University.

Who are we?
Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

• Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as: SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals