Customer Service Representative - Remote

at  Webhelp

LOCATION

Mississauga, Canada
Job Title:
Customer Service Representative - Remote (Bilingual: French / English)
Job Description

DESCRIPTION D’EMPLOI

Le représentant du service à la clientèle – à domicile (travail à la maison) (bilingue : français / anglais) travaille à domicile et s’interface avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste fournit un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et / ou services du client.

VOS QUALIFICATIONS

Vos compétences, votre intégrité, vos connaissances et votre compassion sincère apporteront de la valeur et du succès à chaque interaction avec le client. Les autres qualifications pour notre rôle de représentant du service à la clientèle (bilingue : français / anglais) (à distance) comprennent :

• La capacité de parler couramment le français et l’anglais
• 1+ ans d’expérience en service à la clientèle
• Un diplôme d’études secondaires ou GED
• Un environnement calme et sans distraction pour travailler à domicile
• Solides compétences en navigation informatique et connaissance de l’ordinateur
• Maîtrise du multicaches rapid
• Désir d’apprendre de nouvelles technologies
• Un ordinateur de bureau ou portable pour effectuer des tests sur PC et Internet
• Un ordinateur de travail peut être fourni en fonction du poste offert, mais n’est pas garanti (sera discuté plus en détail avec un recruteur)
• Internet haute vitesse (pas de connexion sans fil/hotspots ou satellite) et un smartphone

JOB DESCRIPTION

The Customer Service Representative - Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative (Bilingual: French / English) position at Concentrix + Webhelp is just the right place for you!
As a remote Customer Service Representative (Bilingual: French / English), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Bilingual: French / English) (Remote) role include:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative (Bilingual: French / English) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer’s preferred language (French or English)
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

L’une des croyances culturelles de notre entreprise dit : « Nous défendons nos employés. » C’est pourquoi nous investissons considérablement dans notre personnel, notre infrastructure et nos capacités afin d’assurer le succès à long terme de nos équipes et de nos clients. Et nous investirons en VOUS pour vous aider dans votre cheminement de carrière et dans votre développement personnel. Dans cette role vous recevrez également:

• Formation rémunérée et incitations basées sur la performance
• Opportunités lucratives de primes de recommandation d’employés
• Régime enregistré d’épargne-retraite ; prise de force payée et jours fériés ; l’assurance médicale, dentaire et visuelle ; et un programme complet d’aide aux employés (PAE)
• Programmes de santé et de bien-être avec des partenaires formés pour aider à promouvoir un
• Programmes de mentorat qui soutiennent votre cheminement de carrière enrichissant
• Programmes et événements qui soutiennent la diversité, l’équité et l’inclusion, ainsi que la citoyenneté mondiale, la durabilité et le soutien communautaire
• Célébrations de la Journée Concentrix, de la Journée d’appréciation de l’équipe, de la Semaine du service à la clientèle, de la Journée mondiale du nettoyage, de l’#MyOneEarthPromise, etc

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Bilingual: French / English) (Remote) role include:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphon

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor