Customer Service Representative

at  Robert Half

This remote role, spanning a minimum of two months, is within the insurance industry. As an integral part of our team, you’ll be tasked with handling administrative duties crucial to claims management processes. From drafting correspondence to processing payments, your responsibilities will contribute directly to ensuring the efficient functioning of our insurance operations. Your commitment to excellence and attention to detail will be instrumental in delivering exceptional service to our clients throughout the duration of your engagement.

QUALIFICATIONS:

• Minimum of 3 years of experience in an administrative role, preferably in a similar capacity, with experience in call center operations and customer service.
• Strong written and verbal communication skills.
• Exceptional customer service abilities and interpersonal skills.
• Demonstrated capability to handle multiple tasks in a dynamic work environment.
• Must have a dedicated and quiet workspace at home with high-speed internet access.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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• Draft various documents related to claims files, including letters to Members and consent forms for police report requests.
• Handle payments for claim-related expenses, such as appraisal fees and police report fees.
• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to expedite claim settlements.
• Coordinate with relevant authorities to obtain official reports for claims investigations, such as police reports and fire incident reports.
• Arrange for the transfer of PD Claim files to legal representatives upon request.
• Manage incoming correspondence by processing, sorting, and distributing it accordingly.
• Conduct outbound calls to Members to gather First Notice of Loss for new claims reported after hours or online.
• Depending on business needs, handle inbound calls and efficiently direct callers to the appropriate department.