Customer Service Representative

at  Robert Half

POSITION OVERVIEW:

We are seeking dedicated and enthusiastic SEASONAL Customer Service Representatives to join our team for the busy Mother’s Day season. As a Customer Service Representative, you will be the frontline support for customers, providing exceptional service and assistance with orders and inquiries related to our products. This role is crucial in ensuring a smooth and delightful experience for customers during the hectic Mother’s Day period next Wednesday through Sunday.

• Provide exceptional customer service to all customers.
• Answer incoming phone calls professionally and promptly.
• Greet customers who enter the store and assist with their inquiries.
• Help in packing up deliveries for customers.
• Manage customer credit applications and maintain accurate records.
• Monitor customer credit accounts and take appropriate action for overdue payments.
• Resolve customer credit inquiries promptly and efficiently.
• Maintain a clean and organized work environment.
• Ensure all tasks are performed in line with company policies and procedures.
• Collaborate with team members to achieve overall customer satisfaction.
• Must have a minimum of a high school diploma or equivalent
• Previous customer service experience in a retail environment is preferred
• Excellent interpersonal and communication skills
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment
• Strong problem-solving skills and the ability to handle customer complaints effectively
• Proficient in basic computer applications
• Ability to stand, walk, and lift heavy items for extended periods
• Availability to work flexible hours, including weekends and holidays
• A positive attitude and commitment to providing exceptional customer service
• Basic numeracy skills for handling cash transactions
• Knowledge of food safety regulations would be advantageous.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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