Customer Service Representative

at  Robert Half

Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. This Customer Service Representative opportunity is located in Mississauga, Ontario, and is a long-term contract / temporary engagement.

Major responsibilities

• Receive and place telephone calls
• You will likely support business development and client referral goals by actively cross-selling and referring customers
• Receive and send written business correspondence
• Offer friendly, accurate customer service in a timely fashion
• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
• Proficiency with Microsoft Office applications
• Customer service and office administrative skills
• Upbeat, positive attitude and an approach to work rooted in professionalism
• 2+ years of past relevant experience
• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to simplify complex problems and build solutions
• Excellent written, verbal and social communication skills
• Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
• Answering Inbound Calls experience preferred
• Call Center Customer Service experience
• Strong familiarity with medical claims
• Comfort and confidence when interacting with internal and external partners and clients/customers

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service ‘champion’, we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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• Receive and place telephone calls
• You will likely support business development and client referral goals by actively cross-selling and referring customers
• Receive and send written business correspondence
• Offer friendly, accurate customer service in a timely fashion
• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
• Proficiency with Microsoft Office applications
• Customer service and office administrative skills
• Upbeat, positive attitude and an approach to work rooted in professionalism
• 2+ years of past relevant experience
• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to simplify complex problems and build solutions
• Excellent written, verbal and social communication skills
• Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
• Answering Inbound Calls experience preferred
• Call Center Customer Service experience
• Strong familiarity with medical claims
• Comfort and confidence when interacting with internal and external partners and clients/customer