Customer Service Representative -

at  Rogers Communications

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we’re committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

WHAT YOU’LL DO:

• Answer customer inquiries and provide support for financial issues, service quality issues and other non-technical company issues.
• Answer inquiries for installation team members and provide support with non-technical customer issues.
• Maintain billing, payment and other financial records on customers.
• Inform customers concerning scheduled outages and other service interruptions or company promotions.
• Document all customer interaction in support database.
• Provide other administrative assistance, support and backup to the Customer Service. Department as required.
• Keep work area clean and orderly.
• Adhere at all times to all applicable health and safety policies.
• Perform outgoing calls to potential customers as required.
• Perform other duties as requested by the department or team lead.
  Schedule: Full time
  Shift: Variable
  Length of Contract: 12 Months
  Work Location: 1-12 Chipman Drive (7749), Kentville, NS
  Travel Requirements: None
  Posting Category/Function: Call Centre Operations & Customer Service / Sales
  Requisition ID: 308688
  At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
  Successful candidates will be required to complete a background check as part of the hiring process.
  Posting Notes: Customer Experienc