Customer Service Representative (Romanian, Russian or Czech Speaking)

at  Careerxtra

Do you speak Romanian, Russian Or Czech fluently? Are you passionate about creating a safe and positive online environment? We’re looking for a Customer Support professional to join our Client’s dynamic team in Lisbon! Play a vital role in supporting a leading technology company that provides mobility services, including vehicle and scooter rentals, car sharing, and food delivery.

Tasks

• Review and assess escalated cases for potential policy violations or safety concerns
• Respond to client’s customers inquires via phone, helpdesk and live chat
• Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
• Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
• Handle Client’s customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
• Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
• Make informed decisions based on the analysis, applying established policies and guidelines
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

Requirements

• Be a language whiz! Possess a C1-C2 level of fluency in Romanian, Russian Or Czech, along with strong B2 English communication skills (written and spoken).
• Thrive in a fast-paced environment. You’ll enjoy a dynamic, team-oriented, and structured workplace.
• Make informed decisions. Your ability to analyze situations and apply company policies will be crucial.
• Be a problem-solver with a heart. A passion for helping others achieve positive outcomes is a plus!
• Maintain composure. You’ll encounter sensitive content, and a strong tolerance is essential.

Benefits

• Live life to the fullest: Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyond!
• Build your future: Secure a temporary contract for 12 months, with the possibility of permanent employment after 2 years.
• Peace of mind: Focus on your well-being with comprehensive private health insurance included.
• Smooth transition: We’ll support your relocation with flight reimbursement and temporary accommodation.
• Unlock a new language: Learn Portuguese for free with provided classes!
• Unwind and explore: Discover Lisbon’s beauty with water sports, soft trekking activities, and more!
• Join the family: Be part of a supportive, friendly team that values your contribution.

Ready to make a positive impact on a global mobility company? Apply today

• Review and assess escalated cases for potential policy violations or safety concerns
• Respond to client’s customers inquires via phone, helpdesk and live chat
• Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
• Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
• Handle Client’s customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
• Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
• Make informed decisions based on the analysis, applying established policies and guidelines
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information