Customer Service Representative

at  Saputo Inc

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between.
Overview of the Role
Reporting to the Supervisor, Customer Service, you will act as a company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.

How you will make contributions that matter:

• Working cross functionally with distribution, warehousing, supply chain & sales
• Participate in driving customer value, above and beyond sales
• Assisting team members with related duties such as special deliveries, delivery planning, promotional and holiday planning; special projects as required or assigned
• Keying orders, route verifications, handling customer inquiries in a timely manner
• Display competence, courtesy and professionalism at all times
• Support and maintain Saputo Dairy Products Canada G.P.’s quality standards

You are best suited for the role if you have the following qualifications:

• Grade 12 or equivalent
• Solid knowledge of Microsoft Office applications
• One-year experience in a telephone sales / customer service environment preferred
• Strong communication and interpersonal skills; excellent telephone manner is essential
• Excellent data entry skills – speed and accuracy a must
• Strong time-management, organizational, analytical and leadership skills
• Ability to multi task in a dynamic environment both independently and as part of a team
• Ability to work under pressure and establish priorities
• Dependable with ability to work flexible hours (office open to 7 pm), including being available to work weekends & stat holidays as required
• Bilingual (French) an asset (not a requirement)

We support and care for our employees and their families by providing:

• Competitive salaries
• Advantageous corporate agreements
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
Our story began in Canada in 1954, when the Saputo family’s hard work and dedication created a thriving dairy business. More than 65 years later, our roots in this country remain strong with our Corporate Headquarters in Montréal. Today, we are a leading cheese manufacturer and fluid milk and cream processor in Canada with well-loved brands, such as Saputo, Alexis de Portneuf, Armstrong, Baxter, Dairyland, Joyya, Milk2Go, Milk2Go Sport, Neilson, Nutrilait, Scotsburn* and Woolwich Goat Dairy. Thanks to our national footprint, we’re proud to bring our best to our customers and consumers, and have plenty of opportunities for our employees to grow in their own way. And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise.

Join the Saputo Dairy Products Canada team to make your contributions matter every day!

• SCOTSBURN is a registered trademark and is used under license by Saputo Dairy Products Canada G.P.

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo’s web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.
Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

• Grade 12 or equivalent
• Solid knowledge of Microsoft Office applications
• One-year experience in a telephone sales / customer service environment preferred
• Strong communication and interpersonal skills; excellent telephone manner is essential
• Excellent data entry skills – speed and accuracy a must
• Strong time-management, organizational, analytical and leadership skills
• Ability to multi task in a dynamic environment both independently and as part of a team
• Ability to work under pressure and establish priorities
• Dependable with ability to work flexible hours (office open to 7 pm), including being available to work weekends & stat holidays as required
• Bilingual (French) an asset (not a requirement