Customer Service Representative

at  Selrhub It Solutions

REQUIREMENTS:

• High school diploma or equivalent.
• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with CRM software and call center technology.

• Act as the first point of contact for customers, addressing inquiries, resolving issues, and providing product/service information.
• Respond to customer inquiries via phone, email, chat, or social media channels in a timely and professional manner.
• Assist customers with placing orders, processing returns, and resolving billing discrepancies.
• Handle customer complaints and escalate complex issues to appropriate departments for resolution.
• Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Stay informed about product updates, promotions, and company policies to effectively assist customers.
• Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
• Identify opportunities to upsell or cross-sell products and services to meet customer needs and sales targets.
• Continuously strive to meet or exceed customer service metrics, such as response time, resolution rate, and customer satisfaction scores.