Customer Service Representative

at  Shaw Commercials

JOB DESCRIPTION

Responsibilities

• Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
• Organise workshop schedule for the day and liaise with the workshop controller / manager.
• Organise roster for the month ahead on-line.
• Review staff clockings and approve overtime by technicans.
• Understand customer’s needs and requirements and maintain strong relationship.
• Communicate with customers throughout the day.
• Take bookings for the service department.
• Advise customers of any additional work to be carried out.
• Invoice work upon completion.
• Explain work carried out via Jobcard write ups, over the phone or in person.
• Follow up with customers.
• Work closely with Warranty Manager.
• Work with the marketing associate with regard to promoting the workshop.

Requirements;

• Excellent communication skills.
• Previous experience as a motor service advisor is an advantage.
• Ideally have a technical understanding/background.
• Full, clean driving licence.
• Must be flexible.

• Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
• Organise workshop schedule for the day and liaise with the workshop controller / manager.
• Organise roster for the month ahead on-line.
• Review staff clockings and approve overtime by technicans.
• Understand customer’s needs and requirements and maintain strong relationship.
• Communicate with customers throughout the day.
• Take bookings for the service department.
• Advise customers of any additional work to be carried out.
• Invoice work upon completion.
• Explain work carried out via Jobcard write ups, over the phone or in person.
• Follow up with customers.
• Work closely with Warranty Manager.
• Work with the marketing associate with regard to promoting the workshop