Customer Service Representative/Specialist - German Speaker (m/w/x)

at  Grover

ABOUT GROVER

Unlock the future of tech with Grover! We’re revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover!

OUR MISSION & VISION

To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally!
We’re proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.
We are looking for a motivated Customer Service Representative/Specialist full-time to join our talented CS team in our Berlin HQ.

What you will contribute:

• Communicate via email, chat, and social media to our customers
• Investigate and troubleshoot customer issues or complaints to find effective solutions
• Develop a deep understanding of our products/services to effectively assist customers
• Educate our customers on product features, best practices, and self-help resources
• Proactively contribute suggestions and ideas and implement them independently

❤️‍ WHY JOIN GROVER:

• Hybrid model with 30 days per year to work abroad
• 28 days of paid vacation, plus another additional day after 3 & 4 years
• BVG monthly discount to drive you anywhere in Berlin
• Company Pension Scheme and a top-up to Parental Leave (for both parents)
• Online Mental Wellness support with Nilohealth
• Urban Sports Club or ClassPass Corporate Discount
• Annual learning budget of 1000€
• 1 Paid Volunteering Day per Month
• Online German Classes through LanguageHero and Babbel subscription
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with free snacks and drinks, underground parking including bikes & e-cars, regular events, a music studio, and a gym… to name a few!
• A diverse global team of 72 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends
  Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.
  We are looking forward to e-meeting you

Please refer the Job description for details