Customer Service Representative

at  Springs Window Fashions

JOB SUMMARY:

• Responsible for efficiently providing excellent customer service to our customers.
• Answer and effectively respond to customer phone calls.
• Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc.
• Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc.
• Accurate and timely entry of orders into the order management system for manufacturing and distribution.

EDUCATION AND EXPERIENCE:

• High school diploma
• Basic computer skills

SKILLS/TRAINING

• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skills
• Basic computer skills
• Multitasking skills
• Reliability

PHYSICAL REQUIREMENTS

• Work conditions are normal for an office environment

Please refer the Job description for details