Customer Service Representative - State Farm Agent Team Member

at  Jim Tom State Farm Agent

Customer Service Representative/Agent Team Member wanted for a State Farm Insuance Agent’s office located in Chicago (north side). Insurance experience is preferred and you must possess required Insurance Licenses or able to obtain right away.

• Use an insurance customer-focused, needs-based review process to educate insurance customers about insurance options.
• Understanding and offering recommended additional insurance coverages to existing and new customers
• Quote insurance proposals for lines of insurance products and find a way to close the sale.
• Answer calls from customers promptly and provide a high level of service.
• Review accounts during all communication to maximize discounts and address all gaps in coverages
• Confirms insurance policies for accuracy in a timely fashion.
• Performs timely follow-up and resolution related to potential insurance cancellations
• Completes all insurance items accurately and timely.