Customer Service Representative

at  Sysco

JOB DESCRIPTION

Company: US1225 FreshPoint Connecticut, LLC
Zip Code:06114
Minimum Level of Education: High School or Equivalent
Minimum Years of Experience:2 Years
Employment Type: Full Time
Travel Percentage: 0
Compensation Range:$17.84 - $26.63
The compensation range provided complies with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other factors.
BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY:

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within the organization. Develop a close working relationship with customers, and all coordinating departments.

EDUCATION:

• High school diploma or general education degree (GED)

EXPERIENCE AND PROFESSIONAL SKILLS:

• One (1) year minimum experience in sales and/or customer service position preferred.
• Specialty food, specialty business, and/or culinary experience preferred.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Strong numeric and alpha-numeric data entry skills.
• Proven ability to communicate effectively in a positive manner both verbally and in writing.
• Attention to detail, accuracy, effectiveness, and efficiency.

QUALIFICATIONS:

• Pursues knowledge, education, training, and development opportunities.
• Shares expertise with others.
• Customer service to internal and external customers.
• Solicits internal and external customer feedback to improve service and processes.
• Responds to requests for service and assistance.
• Maintains confidentiality.
• Participates in meetings, presentations, and demonstrations.
• Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
• Communicates clearly and effectively through written, spoken, and other media.
• Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Supports the organization’s goals and values.
• Uses time efficiently, prioritizes and plans work activities.
• Treats others with respect and consideration regardless of their status or position.
• Adheres to safety and security procedures.
• Reliable and timely attendance.
• Follows instructions and management direction.
• Strong communication and interpersonal skills.
• Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
• Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
• Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
• Ability to assess situations and problem-solve with and/or without direction and instruction.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

OVERVIEW:

Sysco is the global leader in food service distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

RESPONSIBILITIES:

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop an assigned customer base.
• Working knowledge of all products and categories to drive penetration of existing accounts.
• Cross-train and foster solid working relationships within the department and with other departments.
• Input orders into the computer system.
• Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Responsible for creating and maintaining necessary company and customer files.
• Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
• Support company sales and gross profit projections and goals as needed.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Work with the sales team.
• Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
• Attends department sales meetings, as scheduled, and participates in other activities as requested.
• Working different days, hours, and overtime may be needed occasionally.
• Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
• Perform other duties as required.