Customer Service Representative
at TalentWorld
Burlington, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 12 Aug, 2024 | USD 50000 Annual | 14 May, 2024 | 2 year(s) or above | System Applications,Outlook,French,Sage,Secondary Education,Management System,Microsoft Office,Communication Skills | No | No |
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Employment Type:
Full Time | Part Time |
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Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Are you ready to bring your passion for customer service to the forefront of fashion and retail? Our client is on the lookout for a dynamic Customer Service Representative to join their Burlington team. If you’re someone who brings a customer service and administrative background or retail background that thrives in a fast-paced environment, loves collaborating with a vibrant team, and enjoys being at the forefront of customer satisfaction, then this is the opportunity for you!
CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:
- Post-secondary education (ideally in a business field)
- 2-5 years of experience in Customer Service or Administrative role
- Excellent organizational and communication skills
- Ability to multi-task, while using good judgment in prioritizing responsibilities to meet deadlines
- Keen attention to detail and the ability to accurately input data
- Advanced PC skills including Microsoft Office (primarily Excel, Word and Outlook)
- Ability to work independently and with initiative
- Comfortable learning new system applications
- Bilingual in French is an asset.
- Knowledge of, or experience using, Sage 300 a Warehouse Management System (WMS), is an asset
Responsibilities:
- Ability to enter orders from sales reps, internal sales orders and customer repeats orders
- Communicate with sales team to ensure clarity of order details
- Release orders to warehouse for picking
- Responsible for customer inquiries via phone and email - order status updates and returns authorizations
- Provide sales support with showroom and sample set-up - ticketing, steaming.
- Administration support to product managers
- Develop customer relationships through knowledge of products
- Resolve customer requests, questions and complaints in a timely manner
- Ability to prioritize workload
- Assist with miscellaneous department tasks as needed
REQUIREMENT SUMMARY
Min:2.0Max:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
A business field
Proficient
1
Burlington, ON, Canada