Customer Service Representative

at  TalentWorld

Are you ready to bring your passion for customer service to the forefront of fashion and retail? Our client is on the lookout for a dynamic Customer Service Representative to join their Burlington team. If you’re someone who brings a customer service background or retail background that thrives in a fast-paced environment, loves collaborating with a vibrant team, and enjoys being at the forefront of customer satisfaction, then this is the opportunity for you!

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:

• Post-secondary education (ideally in a business field)
• 2-5 years of experience in Customer Service or Retail is required
• Excellent organizational and communication skills
• Ability to multi-task, while using good judgment in prioritizing responsibilities to meet deadlines
• Keen attention to detail and the ability to accurately input data
• Advanced PC skills including Microsoft Office (primarily Excel, Word and Outlook)
• Ability to work independently and with initiative
• Comfortable learning new system applications
• Bilingual in French is an asset.
• Knowledge of, or experience using, Sage 300 a Warehouse Management System (WMS), is an asset

• Ability to enter orders from sales reps, internal sales orders and customer repeats orders
• Communicate with sales team to ensure clarity of order details
• Release orders to warehouse for picking
• Responsible for customer inquiries via phone and email - order status updates and returns authorizations
• Provide sales support with showroom and sample set-up - ticketing, steaming.
• Administration support to product managers
• Develop customer relationships through knowledge of products
• Resolve customer requests, questions and complaints in a timely manner
• Ability to prioritize workload
• Assist with miscellaneous department tasks as needed