Customer Service Representative

at  Te Whatu Ora Health New Zealand Te Toka Tumai Auckland

TE WHIWHINGA MAHI | THE OPPORTUNITY

Are you looking for a meaningful frontline role which gives you an opportunity to give back to the community? If so, we may have just the role for you! Our contract centre is hive of activity, which receives over 60,000 calls a month relating to a wide variety of patient queries. You will be answering phones calls and responding to queries, while providing excellent customer service.
This is a permanent role, working rostered shifts (24/7) which includes a variety of shifts from Monday to Sunday.
For further details, please refer to the position description here.

NGA PŪKENGA MOTUHAKE | IMPORTANT SKILLS

We are looking for stand-out individuals who are pro-active and show initiative. You also need a strong desire to provide our patients with a quality, professional experience with the ability to empathise and work compassionately with people from various cultures.

To be successful in the role you need:

• Proven customer service / reception / contact centre experience
• Excellent communication skills, both written and spoken
• Ability to build rapport with our patients and their families
• Reliability, accuracy and a positive attitude are vital
• Intermediate to Advanced IT experience, including MS Office Suite

For more information about this role please contact Matthew O’Connor, via MOConnor@adhb.govt.nz

• Proven customer service / reception / contact centre experience
• Excellent communication skills, both written and spoken
• Ability to build rapport with our patients and their families
• Reliability, accuracy and a positive attitude are vital
• Intermediate to Advanced IT experience, including MS Office Suit