Customer Service Representative (Temporary 6 month)

at  Edwards Lifesciences

Customer Service focusing on supporting external and internal Customers . It includes providing accurate and complete information using appropriate methods and tools to ensure effective support.
Provides customer service support to customers utilizing effective relationship management skills.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent 10 years years experience of previous related required and
Bachelor’s Degree or equivalent 5 years experience preferred

ADDITIONAL SKILLS:

Technical ability
Advanced computer skills including usage of MS Office 365
Experience with an ERP software (e.g. JDE) preferred
Analytics
Digitalization & Automation
Crisis Management
Excellent problem-solving skills
Ability to prioritize competing objectives in a fast paced environment
Critical thinking and challenging status quo
Order Fulfillment
Order Management
Master Data Management
Inventory concept knowledge
Relationship Management
Partnership building
Communication skills (soft skills)
Influencing skills
Active listening
Ability to work in a fast paced environment
Ability to work effectively in a cross-functional team environment
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Proficiency in French is preferred
What is it like to work at Edwards Lifesciences in Germany?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Germany also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension plan Risk
Insurance Meal Benefits
Service Awards Enhanced
Leave Benefits
Transportation Benefits
Employee Stock Purchase Programm
Employee Assistance Programm
Comprehensive Wellness Programm including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.
Benefits policy and components may vary by location and type of employmen

Order Management/Fulfillment
Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
Follow up with the customer in terms of order status, backorder, requests
Processing the orders of consignment stock and follow up on the consignment level
Complaint management
Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedure, guidelines and document customer interactions