Customer Service Representative

at  The Cigna Group

• Receives requests by mail, telephone, live chat or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, brokers, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• May seek assistance with complex customer services issues.

Please refer the Job description for details