Customer Service Representative

at  The New Zealand Automobile Association Inc

Auckland City, Auckland, New Zealand -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate10 Jul, 2024Not Specified11 Apr, 2024N/ARoadside AssistanceNoNo
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Description:

CUSTOMER SERVICE REPRESENTATIVE - PART TIME- PENROSE

  • Reference:34009
  • Posted on:10 Apr 2024
  • Closes on:19 May 2024 17:00
  • Locations:Auckland - Central
  • Job level:Entry (0 - 2 years)
  • Work type:Part-time
  • Additional info:

Responsibilities:

As a part of our 2023 CRM Contact Centre award-winning team you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

  • Assist members and non-members with their enquiries relating to AA Roadside assistance, battery service and AA membership
  • Identify the caller’s needs and proactively find a solution for them
  • Refer and promote products and services that meet the customer’s needs

About You | Mōu

  • A people person with proven customer service experience who is passionate about helping customers
  • Has the ability to remain calm and de-escalate situations when required
  • Excellent communication, listening, and reasoning skills
  • Strong organisational and computer skills.
  • Able to work part time ( 22 - 24 hours per week ) this also includes working in weekend.

What We Offer | Ngā āhuatanga kei a mātou

  • An extra day of leave to celebrate your birthday!
  • Ongoing support from your team and leaders who have been in your shoes previously
  • Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun
  • Monthly massages in the office to help you relax
  • Annual salary reviews and KiwiSaver employer contributions


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Auckland City, Auckland, New Zealand