Customer Service Representative Tier II

at  Robert Half

If you love building solid customer relationships, this Customer Service Representative position via Robert Half might be for you. This Customer Service Representative position is an excellent career opportunity for an articulate, highly-skilled candidate. This long-term contract / temporary Customer Service Representative position in Arlington, Virginia could be perfect for you! This position is for candidates who work well in a dynamic, rapidly-changing call center.

Your responsibilities in this role

• Handle incoming telephone calls
• Contribute accurate, friendly customer service in a timely fashion
• Field and send written business correspondence
• You will likely support business development and client referral goals by actively cross-selling and referring customers
• 2+ years’ experience of demonstrated performance in a goal-driven & customer-focused environment preferred
• Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
• Excellent customer service and office administrative skills
• Upbeat, positive attitude and an approach to work rooted in professionalism
• Proficient with diversified computer software and systems
• Microsoft Office experience preferred
• Demonstrated ability to interact effectively with internal and external partners and clients/customers
• No stranger to performing extensive research to resolve complex customer inquiries
• Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
• Strong communication and interpersonal skills
• Confidential Documents experience
• Inbound Call Center experience
• Proficiency in health insurance
• Knowledge of Basic Medical Terminology

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

• Handle incoming telephone calls
• Contribute accurate, friendly customer service in a timely fashion
• Field and send written business correspondence
• You will likely support business development and client referral goals by actively cross-selling and referring customers
• 2+ years’ experience of demonstrated performance in a goal-driven & customer-focused environment preferred
• Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
• Excellent customer service and office administrative skills
• Upbeat, positive attitude and an approach to work rooted in professionalism
• Proficient with diversified computer software and systems
• Microsoft Office experience preferred
• Demonstrated ability to interact effectively with internal and external partners and clients/customers
• No stranger to performing extensive research to resolve complex customer inquiries
• Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
• Strong communication and interpersonal skills
• Confidential Documents experience
• Inbound Call Center experience
• Proficiency in health insurance
• Knowledge of Basic Medical Terminolog