Customer Service Representative

at  Toll Group

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.
The Opportunity
We have an opportunity for an experienced Customer Service Officer to join our chemicals division (Major Hazard Facility) at Laverton North, Victoria. This position is responsible for ensuring efficient and effective service delivery to the customers and business team, through the provision of administrative and customer service functions.

As the Customer Service Officer, you will:

• Answering inbound enquiries from customers, track and trace and ETA’s whilst providing and maintaining outstanding customer service at all times
• Processing orders using PWMS and RAMCO via data entry (Current Management Systems)
• General administrative functions including updating and maintaining a customer database
• Communicating and coordinating with warehouse and transport as required
• Liaising with customers regarding order status and providing updates as required
• Ensure customer satisfaction and provide professional customer support.

What We Offer:

• Join a large iconic transport company, and grow your skillset within the Toll business; utilising succession plans, bespoke online learning and development, and the wider Toll network.
• Market competitive salary
• A positive and collaborative work environment
• Opportunities for professional growth and development
• Local discounts on services and other special benefits for employees

About you:

• Previous experience in a customer service centre position including high level data entry
• Previous exposure to transport or warehouse industry highly regarded
• Excellent communication and organisational skills
• Intermediate computer skills and strong literacy and numeracy skills
• Ability to meet deadlines
• Organisational, time management, communication, conflict resolution and customer service skills

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Please refer the Job description for details