Customer Service Representative

at  Veolia

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.
The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!

JOB SUMMARY

• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimises cost and maximise results
• Enter customer orders with a focus on quality, accuracy and speed
• Proactively manage existing customer orders
• Prevent, reduce, and resolve escalations, returns, and invoicing issues
• Prioritise & manage high volume of requests from Customers & Inside Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership
• Identify improvements in the processes to meet customer critical issues and requirements

Please refer the Job description for details