Customer Service Representative

at  Webhelp

LOCATION

Dartmouth, Canada
Job Title:
Customer Service Representative (Travel)
Job Description
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.
Title: Customer Service Representative
Location: Dartmouth, Nova Scotia

JOB DESCRIPTION

The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)
• Travel savvy: passion / experience with travel
• Sales/service experience in retail, sales, service or other “helping” business (preferred)
• At least 3 years of travel experience (preferred)
• TICO certification (preferred)
• GDS experience for Service Agents (preferred
• Proficiency in a multi-system environment
• Basic internet and web-based application skills
• Typing 35 wpm as verified by a formal test
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Determine customer reservation needs and preferences by utilizing established question and answer techniques
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on the customer needs and preferences.
• Research travel rates, destinations, options, and packages for customers.
• Process travel transactions by entering accurate and complete reservation information into the relevant systems
• Read legal scripts verbatim while maintaining sales and quality standards.
• Professionally and accurately support customer requests for itinerary changes or cancellations.
• Correctly answer general travel and site related questions from customers
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)
• Travel savvy: passion / experience with travel
• Sales/service experience in retail, sales, service or other “helping” business (preferred)
• At least 3 years of travel experience (preferred)
• TICO certification (preferred)
• GDS experience for Service Agents (preferred
• Proficiency in a multi-system environment
• Basic internet and web-based application skills
• Typing 35 wpm as verified by a formal test
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologie

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid ONSITE training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor