Customer Service Representative

at  Webhelp

LOCATION

Greenville, South Carolina
Job Title:
Customer Service Representative (Claims Specialist) On-Site
Job Description
The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Claims Specialist/Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative (Claims Specialist), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Claims Specialist) role include:

• A high school diploma or GED is required, and you must be at least 18 years of age. College degree is preferred but not required.
• Ability to work in a fast-paced environment and prioritizes work to meet multiple deliverables and deadlines with extreme attention to detail and ownership.
• Claims Processing experience (preferred)
• Advanced Computer proficiency (including knowledge of windows-based applications) along with excellent written and verbal communications and typing skills required.
• Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative (Claims Specialist), you will:

• Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research
• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
• Prepare complete and accurate work including appropriately notating accounts as required
• Maintain basic knowledge of client products and/or services

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Claims Specialist) role include:

• A high school diploma or GED is required, and you must be at least 18 years of age. College degree is preferred but not required.
• Ability to work in a fast-paced environment and prioritizes work to meet multiple deliverables and deadlines with extreme attention to detail and ownership.
• Claims Processing experience (preferred)
• Advanced Computer proficiency (including knowledge of windows-based applications) along with excellent written and verbal communications and typing skills required.
• Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Base Wage: $15/hr. Opportunity for monthly performance incentives
• Endless career opportunities and clear paths for career development
• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Inclusive perks and benefits
• Great cultur